Terms & Conditions

Effective Date: October 25, 2023

These Terms & Conditions are in force for the Rapala.com EU websites.

To find our Shipping Methods and Costs as well as the Delivery Times, please click here.

To find our Return Policy and the Return Instructions, please click here.

Terms & Conditions of Use

Welcome to www.rapala.com (including other domains directing to this site). The terms, “Rapala”, “we,” “us” and “our” as used herein refers to Rapala VMC Online Ltd, with a Finnish business ID 0105236-3. We provide this website for use by you as permitted below conditioned on your acceptance of Rapala’s terms and conditions set forth in these Terms & Conditions of Use. Your access to and use of our website constitutes your agreement to be bound by these Terms & Conditions of Use. If you do not agree to these Terms & Conditions of Use, you may not access or use our website.

Rapala reserves the right, in its sole discretion, to change these Terms & Conditions of Use at any time. Therefore, we recommend that you read these terms carefully each time you access or use our website.

Rapala strives to provide correct product and consumer care information, but we cannot guarantee the completeness or accuracy of this information on our site including without limitation: documents, videos, guides, search results, FAQ’s, manuals, product comparison information, etc.

Please also review our Privacy Policy, as it contains important information regarding how we handle the data we collect about you and your personal information. Additionally, please review the Terms and Conditions of Sale, set forth below, for the terms for any purchase you make from our website. Our Privacy Policy and Terms and Conditions of Sale are incorporated into these Terms & Conditions of Use.

Areas of our website, including without limitation various pages, applications, or programs contained within or otherwise related to our website, may have different terms of use beyond these Terms & Conditions of Use. If there is a conflict between these Terms & Conditions of Use and the terms of use or disclaimer posted for a specific area of our website, the terms of use or disclaimer posted for that specific area of our website shall prevail with respect to your use of that area of our website.

PERMITTED USE OF OUR WEBSITE

You may use our website solely for your own personal, non-commercial use. You may download or print portions of the content of our website, but not any significant portion of the content and not for republication or other distribution. You may use such downloads/print copies only for your own personal, non-commercial use, and you may not remove the copyright and/or other proprietary notices located on any such content.

Your use of our website must be in accordance with all applicable laws. You do not acquire any ownership rights in our website or any portions of its content, nor any license to our website or any portions of its content.

RESTRICTIONS ON ACCESS TO AND USE OF OUR WEBSITE

Rapala does not allow unauthorized access (hacking) into our website. The use of deep-links, page scrapes, web crawlers, spiders, web robots, web scutters, ants, automatic indexers, bots, worms, or other such devices, or programs, algorithms or methodologies which do the same or similar things, in connection with our website is prohibited.

In your use of our website, you shall not submit, post or transmit any unlawful, threatening, libelous, defamatory, obscene, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or would otherwise violate applicable law. 
You are responsible for any content, including personal information, that you contribute to be published or displayed on our website, or transmit to other users of our website. Your contributions are posted on and transmitted to other users of our website at your own risk. Although you may set certain privacy settings for removal, copies of your contributions may remain viewable in cached and archived pages, or might have been copied or stored by other users. Any suspected violations should be reported to customerservice@rapalaeurope.com.

You may not use our website in any manner that could damage, disable, overburden, or impair our website or interfere with any other party’s use of our website. You may not obtain or attempt to obtain any content through any means not intentionally made available or provided for through our website. You may not access portions of our website that you are not given linked access by Rapala.com such as, without limitation, through brute force attempts or to locate content through manipulation of the URL or subdomains.

To access our website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of our website that all the information you provide on our website will be correct, current, and complete. If Rapala believes the information you provide is not correct, current, or complete, Rapala has the right to refuse you access to our website or any of its resources, and to terminate or suspend your access at any time.

Rapala reserves all rights in our website and its contents not granted to you. Without limiting the foregoing, except as permitted in these Terms & Conditions of Use, you may not modify, publish, reproduce, duplicate, recreate, upload, download, post, display, perform, transmit, distribute, assign, license, lease, transfer, sell, use to create derivative works or otherwise exploit our website or the content of our website (in whole or in part) for any purpose. Your use of our website does not give you any right to use any of the logos, trademarks, service marks, or other indicators of origin appearing on our website.

COPYRIGHTS, TRADEMARKS AND OTHER PROPRIETARY RIGHTS

The entire content of our website including, but not limited to, text, design, software, photography, video, graphics, music, sound, and the selection, coordination, arrangement, and enhancement thereof, is protected under the copyright law of Finland, international treaties and other intellectual property laws and is owned by or licensed to Rapala. All trademarks, service marks and trade names are owned or licensed by Rapala. “RAPALA” and Rapala logo among others are registered trademarks of Rapala VMC Corporation.

LINKED SITES

Our website may contain links to other sites on the internet that are operated by third parties, including our business partners. Rapala is not responsible for the content, advertising, products, or other materials made available on or through any linked site. Further, the presence of a linked site does not constitute an endorsement by Rapala of the content of the linked site, nor any association with its operators. The links to these linked sites are for your convenience only, and you access them at your own risk. Linked sites are likely to have their own terms of use and privacy policy, and you are responsible for reading them to ensure your own compliance. Rapala shall not be held responsible or liable, directly or indirectly, for any loss or damage caused or alleged to have been caused to a user in connection with such linked sites.

Rapala has no control over third parties or any links they provide to our website. If a third party links to our website, such linking does not imply any sponsorship or endorsement of the linking web site by Rapala, or by any group or individual affiliated with Rapala. No web sites that link to our website may contain content that is distasteful, offensive and/or controversial, breach any laws or regulations, nor may they frame, modify, or otherwise incorporate the content or other materials on our website or incorporate materials not displayed by Rapala in conjunction with our website.

Rapala from time to time may provide information, products and/or links to specific manufactures on our website. Each of our business partners may have own warranty information, privacy policies or terms of use. Please make sure you review any warranty information, privacy policies or terms of use which are presented by our business partners. You are responsible for reading any policies or terms of use presented by our business partners to ensure your own compliance. Rapala shall not be held responsible or liable, directly or indirectly, for any loss or damage caused or alleged to have been caused to a user in connection with any information, products and/or links to specific manufacturers on our website.

UNSOLICITED INFORMATION

Please note that any unsolicited personal, confidential or proprietary information or material sent to Rapala through our website, by email or other means, will be deemed NOT to be confidential. By sending Rapala any such information or material, you grant Rapala an unrestricted, irrevocable license to copy, reproduce, publish, upload, post, transmit, distribute, publicly display, perform, modify, create derivative works from, transfer and otherwise freely use those materials or information subject to Rapala’s Privacy Policy. Rapala does not accept new product ideas or product modifications. Rapala employs a team of engineers and researchers, around the world, for the purpose of continuous development and improvement of products. Any ideas submitted from an outside source may have already been developed or be under development by Rapala. Consequently, to avoid possible confusion or misunderstanding as to the origin of an idea, it is our policy to not accept product idea submissions at all. Any product idea submissions will not be reviewed by any person at Rapala who is qualified to evaluate them.

DISCLAIMER OF WARRANTY; LIMITATION OF LIABILITY

Our website is provided by Rapala on an "as is" and "as available" basis. Rapala makes no representations or warranties of any kind, express or implied, as to the operation of our website or the content of our website. to the full extent permissible by applicable law, Rapala disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and warranties arising from course of dealing, course of performance or usage of trade. Rapala does not warrant that use of our website or the functions contained in our website will be uninterrupted or error-free, that defects will be corrected, or that our website or the server that makes it available are free of viruses or other harmful components or code.

In the limits of applicable laws Rapala will not be liable for any damages of any kind arising from the use of, or inability to use, our website or any site linked from our website, including, but not limited to direct, indirect, incidental, punitive, special, exemplary or consequential damages, any lost profits, business interruption, lost savings or loss of programs or other data, even if Rapala is expressly advised of the possibility of such damages. This limitation of liability applies to all causes of action, whether based in contract, warranty, tort, or any other legal theories.

Under no circumstances shall we be liable for any damages, including, but not limited to, direct, indirect, special, incidental, consequential or exemplary damages, that result from the use of the information or materials posted to or collected as a result of the user’s accessing our website, even if we have been advised of the possibility of such damages.

On our website, we may display names, marks, products, advertisements or services of third parties, pop-up texts or links to third party sites. In no event will Rapala be liable, directly or indirectly, to anyone for any damage or loss arising from or relating to any use, continued use or reliance on any advertisement displayed on our website, any products, services or other material related to any such advertisement, any linked third party site or any link contained in a linked site.

All of the information in our website, whether historical in nature or forward-looking, speaks only as of the date the information is posted on our website, and Rapala does not undertake any obligation to update such information after it is posted or to remove such information from our website if it is not, or is no longer accurate or complete.

INDEMNIFICATION

You agree to indemnify Rapala and its officers, directors, employees, agents, distributors, partners and affiliates from and against any and all third-party claims, demands, liabilities, costs, or expenses, including without limitation reasonable attorney fees that arise from your misuse of our website, including, but not limited to, your violation of these Terms & Conditions of Use.

SECURITY
Any passwords used for our website are for individual use only. You will be responsible for the confidentiality and security of your password. If you have forgotten your password, once you have tried to register and failed, you can click on the "Forgot your password?" link to reach a page on which you can submit your email address. Your user name and password then will be emailed to you. Rapala does not monitor your password.

You are prohibited from using any services or facilities provided in connection with our website to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g., password guessing programs, cracking tools, or network probing tools) is strictly prohibited. If you become involved in any violation of system security, Rapala reserves the right to release your details to system administrators at other sites in order to assist them in resolving security incidents. Rapala reserves the right to investigate suspected violations of these Terms & Conditions of Use.

Rapala reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing Rapala to disclose the identity of anyone posting any email messages, or publishing or otherwise making available any materials that are believed to violate these Terms & Conditions of Use. By accepting this agreement you waive and hold harmless Rapala from any claims resulting from any action taken by Rapala during or as a result of its investigations and/or from any actions taken as a consequence of investigations by either Rapala or law enforcement authorities.

USE OUTSIDE THE EUROPEAN UNION

Our website is controlled, operated, and administered by Rapala from its offices within the Finland and further its affiliates abroad. Rapala makes no representation that the content of our website is appropriate or available for use at locations outside the European Union, or that access to the content from territories outside the European Union is permitted. You may not use our website or export the content of our website (in whole or in part) in violation of European Union or applicable member state export laws and regulations.

APPLICABLE LAW
These Terms & Conditions of Use shall be governed by, and construed and enforced in accordance with the laws of Finland, without giving effect to any principles of conflicts of laws.

In the limits of applicable laws you expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to these Terms & Conditions of Use or your use of our website shall be filed only in the district court of Helsinki in Finland. Further you agree and submit to the exercise of personal jurisdiction of said court for the purpose of litigating any such claim or action. Process may be served on you in the manner authorized by applicable law or court rule.

Contact details of the Finnish Consumer Ombudsman may be found at here [https://www.kkv.fi/en/about-us/the-consumer-ombudsman/].

RULES FOR PROMOTIONS

Any sweepstakes, contests, raffles or other promotions (collectively, “Promotions”) made available through our website may be governed by rules that are separate from these Terms & Conditions of Use. If you participate in any Promotions, please review the applicable rules, as well as our Privacy Policy. If the Promotion is offered on our Facebook page, you further agree to Rapala’s Facebook Terms and Conditions applicable to the relevant Facebook promotion or Facebook page. Please review the About Us section of the Rapala Facebook page at facebook.com/rapala for more information. While participating in a particular Promotion or when visiting the Rapala Facebook page, the rules and/or terms and conditions for a Promotion or Rapala’s Facebook Page shall govern to the extent inconsistent with these Terms & Conditions of Use.

MISCELLANEOUS

If any part of these Terms & Conditions of Use is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions.

These Terms & Conditions of Use, along with the Privacy Policy and Terms and Conditions of Sale, constitute the entire agreement among the parties relating to this subject matter and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written between the user and Rapala with respect to our website.

Notwithstanding the foregoing, any additional terms and conditions on our website will govern the items to which they pertain.

ENFORCEMENT

Rapala reserves the right, in its sole discretion, to determine whether any action you take violates these Terms & Conditions of Use. Rapala shall have the right, but not the obligation, to monitor your actions with respect to our website to determine compliance with these Terms & Conditions of Use. Without limiting any other rights or remedies of Rapala hereunder, at law or in equity, Rapala may suspend or terminate your access to our website if there is any violation or threatened violation of any of these Terms & Conditions of Use by you.

QUESTIONS?

If you have any questions regarding the Terms & Conditions of Use, the products, your order or you wish to obtain additional information, please do not hesitate to contact us.

 

Terms & Conditions of Sale

IMPORTANT NOTICE: RAPALA IS WILLING TO SELL PRODUCTS TO YOU VIA OUR WEBSITE ONLY IF YOU ACCEPT THESE TERMS AND CONDITIONS OF SALE.

By accessing and using our website, you agree to be bound by all of these terms and conditions of sale. If you do not agree to these terms and conditions of sale, Rapala will not sell products to you via our website and you may not purchase products through our website. Any purported change to these Terms and Conditions of Sale by you in any additional documentation is hereby expressly rejected.

These Terms and Conditions of Sale are a legal agreement between you, either an individual or authorized representative of a legal entity, and Rapala applying to the products purchased by you through our website www.rapala.com (including other domains directing to this site) and our subdomains. The terms, “Rapala”, “we,” “us” and “our” as used herein refers to Rapala VMC Online Ltd , with a Finnish business ID 0105236-3.

Rapala reserves the right, in its sole discretion, to change these Terms and Conditions of Sale at any time. Therefore, we recommend that you read these terms carefully each time you use our website. By making purchases via our website, you agree to be bound by these Terms and Conditions of Sale, Terms & Conditions of Use and Privacy Policy posted on our website at the time of the sale.

REGISTRATION, PASSWORD AND SECURITY

You can purchase our products as a guest, or register your information for future purchases by completing Rapala’s registration process. Registration is not required to place an order. As part of the registration process you must provide us with current, complete and accurate information as prompted by the applicable registration form and provide a password and a user name. You are entirely responsible for maintaining the confidentiality of your password, user name and account information, and for any and all activities that occur under your account. 

You agree to notify Rapala immediately of any unauthorized use of your account or any other breach of security. We strongly recommend that you log out of our website and close your browser window when your session is completed to help prevent unauthorized people from accessing your password, username or account information. Rapala will not be liable for any loss that you may incur as a result of someone else using your password, user name or account, either with or without your knowledge. However, you may be held liable for losses incurred by Rapala or a third party due to someone else using your account or password. You may not use anyone else’s account at any time, without the permission of the account holder and any actions you take using someone else’s account shall be binding upon both you and that account holder. While Rapala strives to protect the personal information and privacy of its users, your use of our website to transmit or store personally identifiable information is at your own risk.

Even if you purchase our products as a guest your personal data will be processed by Rapala in order to execute the transaction between you and Rapala. Please read our Privacy Policy. 

ORDERS

1. Orders. If you are a registered user, you can elect to “Sign In” either before or after you select products to add to your shopping cart. When you “Sign In”, you will be prompted to select “Returning Customers” or “Check Out as a Guest”. If you prefer to shop as a guest, you can designate your transaction as a guest by clicking on the “Sign in” link at the top of the screen where you will be directed to the same choice of a “Returning Customers” link or “Check Out as a Guest” link. Alternatively, you can fill your shopping cart and “Proceed to Checkout” to select the “Check Out as a Guest” link. You may then submit an order to us for products pursuant to the order procedure set forth on our website. When submitting an order you may be asked to supply certain information relevant to your order, including, without limitation, your credit card number, expiration date of your credit card, your billing address and your shipping information. By submitting such information, you grant to us the right to provide such information to third parties for purposes of facilitating the completion of orders initiated by you or on your behalf. Verification of information may be required prior to acknowledgement or completion of your transaction. Please read our Privacy Policy.
2. Order Validation and Acceptance. When you place an order, we may verify your method of payment and/or shipping address before processing your order. Your placement of an order with us is an offer to purchase the products on our website. We may accept your order by processing your payment and shipping the product, or may, for any reason decline to accept your order or any part of your order. Rapala reserves the right to refuse service, reject orders, terminate accounts, remove or edit content, or cancel orders (for example, in the case of suspected fraud) in its sole discretion. Any acknowledgment of your order by us means that your order request has been received; it does not mean that your order has been accepted or shipped, or that the price or availability of an item has been confirmed. No order request shall be considered to be accepted by us until the product has been shipped. If we decline to accept your order, we will attempt to notify you using the email address or other contact information you have provided with your order.
3. Product Updates. Certain products may require software updates to stay current with the available technology. Please check your product description for more information on software updates.
4. Additional Terms. All products, pricing, and promotions offered hereunder are at the sole discretion of Rapala. Products may be discontinued or changed at any time. We may limit or cancel quantities available for purchase on any order on any basis, and to alter the availability or duration of any special offers at any time. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same account, the same credit card, and/or order that use the same billing or shipping address.
5. Electronic Communication. When you place an order though our website, you are required to provide a valid email address and phone number, which we may use to communicate with you, among other ways, regarding the status of an order, advise you regarding shipment of products, and to provide you with other notices, disclosures or other communications relating to your order. You agree that we will not be responsible for any damages you incur, or information you do not receive, as a failure to provide a valid email address and/or phone number.
6. Knife Purchases. By purchasing or ordering any knife you represent that you are 18 years of age or older and agree that you will take full responsibility for compliance with all applicable local and EU laws, regulations and prohibitions and other restrictions.

PRICE AND PAYMENT

1. Pricing and Product Information. We make every effort to provide current and accurate information relating to products and prices, but we do not guarantee the accuracy or any such information. All pricing information is subject to change at any time without notice. In the event we discover a material error in the description or availability of a product that affects your order, or an error in pricing or quantity, we will attempt to notify you of the corrected information and you may choose to accept the corrected information or cancel your order. If Rapala has charged your credit or debit card but subsequently cancelled your order, Rapala will promptly issue a credit to your credit or debit card account for the amount charged.
2. Responsibility for Shipping Charges, Taxes and Duties. The product prices displayed on our website are inclusive of Value Added Tax (VAT) you need to pay. All prices displayed are exclusive of shipping rates to be paid by you. For details on shipping see SHIPPING/DELIVERY below. It is your responsibility to complete any local taxes or duties required due to the purchase and delivery of our products to you.
3. Prices. Prices are, and all payments shall be made, in Euros (EUR) or in British pounds (GBP).
4. Payment. To the extent that a balance is due to us after use of any available gift cards, merchandise credits, or merchandise allotments payments to us will be made by credit or debit card or such other payment method as may be made available from time to time. You agree to pay the amount specified, including any applicable sales or other taxes, and shipping and handling charges and surcharges. No discounts, quantity entitlements, or promotions apply unless expressly specified for the transaction. Orders will be processed and shipped pending credit card authorization.
5. Gift Cards and Gift Certificates. All gift cards, e-gift cards and other gift certificates are deemed purchased in and issued from Finland. The risk of loss and title to such items passes to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicable.
6. Payment Information. Rapala and its payment industry business partners will process, store and use information about your transaction and your contact information, including name, phone numbers, address, and email addresses, to process and fulfil your transaction. This use and all other uses of your personal information are governed by Rapala’s Privacy Policy and the applicable privacy policy of our payment industry business partners. 

SHIPPING/DELIVERY

Our website is controlled, operated, and administered by Rapala from its offices within Finland. Rapala will not ship products ordered via our website to addresses outside the European Union, nor will Rapala make sales to customers who use non-EU credit or debit cards via our website. If you are a customer located elsewhere please change your designated site here.

Rapala shall deliver the products to the location set forth in your order within the European Union using its choice of shipping company. Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered to. For detailed information on Rapala’s shipping policies, please visit Shipping Methods, Cost & Timing. You are solely responsible for the accuracy of your shipping information that you provide Rapala. Risk of loss and title to the products remains with Rapala until the products are turned over to the carrier at which point risk of loss and title transfers to the carrier. Risk of loss and title are transferred to you when goods are delivered to the location you specified in the order. You must inform Rapala within 10 days of receipt of your order if you believe any part of your purchase is missing, damaged or incorrect.

INTELLECTUAL PROPERTY RIGHTS

You acknowledge that Rapala retains all right, title and interest in all intellectual property rights in and to the products.

LIMITED WARRANTIES, EXCLUSIVE REMEDIES, DISCLAIMERS, LIMITATIONS ON LIABILITY

Rapala’s limited warranties and your exclusive remedies for specific products are set forth on Rapala’s Warranty Information page.

Except as set forth on Rapala’s warranty information page, all products are sold on an "as is" basis without any warranties at all. To the full extent permissible by applicable law, Rapala disclaims all other warranties, express or implied, whether written or oral, including without limitation the implied warranties of merchantability, fitness for a particular purpose and noninfringement and warranties arising from a course of dealing, course of performance or trade usage.

In the limits of applicable laws in no event shall Rapala be liable for damages arising as a result of any delay by Rapala under these Terms and Conditions of Sale. In no event shall Rapala be liable, as a result of selling a product hereunder or under these Terms and Conditions of Sale, for consequential, incidental, special, punitive, treble or exemplary damages or other similar damages regardless of the cause of action and regardless of whether Rapala knew of the likelihood of such damages. Rapala’s aggregate liability under or relating to these Terms and Conditions of Sale will be no more than the amount you paid for the product that is the subject of a claim.

RETURN POLICY

For the most comprehensive return policy information, please consult our Returns and Exchanges policy. Defective items, whether under or outside the warranty period, may require special handling. 

If your return no longer qualifies you for the same quantity discounts and/or free promotional item provided by the value of your original order, you will be charged back for such discounts, and you will be required to return your free promotional item. If you do not return your free item, your original payment method will be used to charge you for the value of the promotional item.

INDEMNIFICATION

You agree to indemnify Rapala and its officers, directors, employees, agents, distributors, partners and affiliates from and against any and all third-party claims, demands, liabilities, costs, or expenses, including reasonable attorney fees that arise from your misuse of the products, including but not limited to your violation of these Terms and Conditions of Sale, the Terms & Conditions of Use or Privacy Policy.

GENERAL

Rapala will not be liable for performance delays or non-performance due to causes beyond Rapala’s reasonable control, including due to force majeure reasons such as war, riot, fire, labor trouble, unavailability of materials or components, explosion, accident, compliance with governmental requests, laws, regulations, orders or actions, or unforeseen circumstances. These Terms and Conditions of Sale, the Terms & Conditions of Use, Privacy Policy and the details on the order form for the products constitute the final, complete, exclusive and entire agreement between you and Rapala with respect to your purchase of products hereunder, and supersede any contemporaneous or prior agreements, correspondence or information, oral or written. The failure of either party at any time to enforce any provision of these Terms and Conditions of Sale shall not prevent either party from enforcing any other provision. In the event that any portion of these Terms and Conditions of Sale, the Terms & Conditions of Use or Privacy Policy shall be held to be unenforceable, the remaining portions of these Terms and Conditions of Sale, Terms & Conditions of Use, and Privacy Policy shall remain in full force and effect.

QUESTIONS?

If you have any questions regarding the Terms and Conditions of Sale, the products, your order or you wish to obtain additional information, please do not hesitate to contact us.

Rapala VMC Online Ltd
Mäkelänkatu 87
00610 Helsinki
Finland
Phone: +358 9 7562 540
Fax: +358 9 7562 5440
email: customerservice@rapalaeurope.com
Finnish business ID: 0105236-3
VAT number: FI01052363

© Rapala VMC Corporation, April 2018